Find a direction:

What do they struggle with?

Why do they feel unsafe?

What are small things that would make them feel more comfortable already?

What is reasonable in this time?

What is it that they want?

How do they find our current ideas?

 

Find their style:

What style do they like How important is aesthetics vs the fundtionality

 

How to communicate feedback:

How do they interact with products?

How do they figure out to use new products?

How do they communicate with non-static products?

Is there a way of sensory feedback they prefer? And why?